Overview
Thank you for reaching out to CompanionLink! We are a small company, but we are dedicated to helping you, and we truly appreciate your patience and understanding.
Support You Can Reach
Free Email & Telephone Technical Support Policy
Our online guides cover common issues. If you need it, we can help you by email and phone.
Free Email Support
To assist you efficiently, our first step is to provide troubleshooting steps and guidance via email. This allows us to help as many customers as possible, quickly and effectively. If the issue can’t be resolved through email, we’ll do our best to arrange a call, but please note that we may not always have a technician immediately available.
Email us at support@companionlink.com. Include product name, sync method, and phone OS (Android or iPhone). Be sure to include your contact phone number if we need to call you.
We have many helpful guides on our website to handle when you buy a new phone or a new PC.
Older Versions of CompanionLink (Version 9 and Older)
While we still offer our older versions for download, support for these versions is limited as we no longer develop our older products. If our guides don't help, upgrading to the latest version might not only resolve an issue outright — it also allows us to make a programmatic fix if one is needed, so we recommend this if you are seeing an issue.
Paid Support
Paid support lets us log in to the PC, set up the program for you (where we can) and get you sorted as quickly as possible.
- RST: RunStart is one-time paid support for a given problem, installation or data migration.
- PSP: Premium Support covers up to five tickets over one year.
Telephone Tech Support
Free Phone support is dependent on a recent purchase.
- 7:00 am to 3:30 pm Pacific Time Mon–Thu
- 7:00 am to 2:30 pm on Fridays
- 7:00 am to Noon on the last working day before a holiday.
Our phone number is (503) 243-3400.
Common Support Issues
- Data loss: If you have any data loss, we can often recover the data — even if our product is not involved. Please call us for priority service.
- Duplicates: If you experience duplicate contacts from a sync using our products, see our guide here.
- Program Bugs: If you are seeing a program bug and are using the current version of our software, you can call us to confirm this. Our QA team will work with you to resolve the bug.
- New PC: Guide to set up a new PC or reinstall on a newly formatted hard disk — click here.
- Bluetooth Sync: Telephone support is available if you have an active subscription or purchased a product in the last two years.
- New Phone: Four ways to move your data — click here.
- Wi‑Fi Sync: Troubleshooting guide. If you purchased CompanionLink recently, we can help you. If your purchase was two or more years ago, we will not provide telephone tech support to debug your Wi‑Fi network. For a trouble‑free connection, use DejaCloud sync.
- USB Sync: If you cannot connect, the cable or connector may be bad — try a different cable or connector. See the USB troubleshooting guide.
- DejaCloud Sync: Telephone support is provided if you have a software purchase in the last year, or an active DejaCloud Level 2 (DCL2) or higher subscription (DCL3 or DCL5). If you have DCL1 cloud service only, you can purchase RunStart for telephone access.
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